Privacy Policy

1. Privacy Policy

This policy explains how you collect, use, and protect customer information in compliance with Hungarian and EU data protection laws.

Privacy Policy

Welcome to Dr.Voss Aesthetics Kft.!

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from our online store, in compliance with the General Data Protection Regulation (GDPR) and Hungarian data protection laws.

Information We Collect

• Personal Information: When you purchase from our store, we collect personal information such as your name, address, email address, phone number, and payment details.
• Payment Information: We use third-party payment processors to handle payment transactions securely. We do not store your payment information on our servers.
• Usage Data: We collect data on how you interact with our website, including IP addresses, browser types, operating system, pages visited, and time spent on the site.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, gather general visitor information, and track visits to our website.

How We Use Your Information

• To process and fulfill your orders, including sending you emails to confirm your order and shipment.
• To improve our website and your shopping experience through analytics and performance tracking.
• To communicate with you about your order, our products, and promotional offers.
• To comply with legal obligations and prevent fraud.

Data Protection

• We implement a variety of security measures, including encryption and secure socket layer (SSL) technology, to protect your personal information.
• Access to your information is restricted to authorized personnel only.

Your Rights

• You have the right to access, correct, or delete your personal information. You can do this by contacting us at info@doctorvoss.com.
• You have the right to opt-out of receiving promotional emails by following the unsubscribe instructions included in these emails.
• You have the right to data portability and to restrict or object to the processing of your data.

Data Retention

• We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.

Changes to Our Privacy Policy

• We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

2. Shipping Policy

This policy details shipping methods, costs, and delivery times for our customers.

Shipping Policy

At Dr.Voss Aesthetics Kft., we strive to deliver your order in a timely manner. Please review our shipping policy below.

Shipping Rates and Delivery Times

• Domestic Shipping (Hungary): Standard shipping is £20, with an estimated delivery time of 3-5 business days. Expedited shipping options are available at an additional cost.
• International Shipping: Rates vary based on destination. Estimated delivery time is 7-21 business days, depending on customs processing times.

Order Processing

• Orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day.
• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Carriers

• We use reputable shipping carriers such as Magyar Posta, DPD, and GLS to ensure your order arrives safely.
• Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as weather conditions or carrier issues.

International Shipping Policy

• Customers are responsible for any customs duties, taxes, or fees imposed by their country.
• We are not responsible for delays caused by customs.

3. Return and Refund Policy

This policy outlines how Hungarian customers can return products and receive refunds.

Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our return and refund policy.

Returns

• You have 14 days from the date of receipt to return an item for a refund or exchange, in compliance with Hungarian consumer protection laws.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• To initiate a return, please contact our customer service team at info@doctorvoss.com with your order number and reason for return.

Refunds

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund within 5 business days.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• If you need to exchange an item, please contact us at info@doctorvoss.com for further instructions.
• Exchanges are subject to product availability. If the item is not available, we will issue a refund.

Non-Returnable Items

• Certain items are non-returnable, including perishable goods, intimate or sanitary goods, hazardous materials, and gift cards.

4. Terms and Conditions

This policy includes general terms and conditions for using your website, tailored for Hungarian users.

Terms and Conditions

Welcome to Dr.Voss Aesthetics Kft.!

These terms and conditions outline the rules and regulations for the use of our website.

Introduction

• By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Dr.Voss Aesthetics Kft.’s website if you do not accept all of the terms and conditions stated on this page.

Intellectual Property Rights

• Unless otherwise stated, Dr.Voss Aesthetics Kft. and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved.

User Comments

• Certain parts of this website offer the opportunity for users to post and exchange opinions and information. Dr.Voss Aesthetics Kft. does not filter, edit, publish, or review Comments prior to their appearance on the website. Comments do not reflect the views or opinions of Dr.Voss Aesthetics Kft., its agents, or affiliates.

Limitation of Liability

• In no event shall Dr.Voss Aesthetics Kft., nor any of its officers, directors, and employees, be liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract, tort, or otherwise.
• Dr.Voss Aesthetics Kft. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the site; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our site; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our site by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the site; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of Hungary, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

5. Disclaimer

This policy limits your liability and protects your company from certain legal actions.

Disclaimer

The information provided by Dr.Voss Aesthetics Kft. on this website is for general informational purposes only.

Product Disclaimer

• Our skincare products are intended to enhance the beauty and health of your skin. However, individual results may vary. We recommend conducting a patch test before using any of our products to ensure you do not have an allergic reaction.
• All product claims and benefits stated are based on data collected through studies, customer feedback, and scientific literature. We do not guarantee specific results and the results may vary.

Medical Disclaimer

• Our products are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition or are pregnant, please consult your physician before using our products.

External Links Disclaimer

• Our website may contain links to external websites that are not provided or maintained by or in any way affiliated with us. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.
• Dr.Voss Aesthetics Kft. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such external sites or services.

By using our site and purchasing our products, you agree to these policies. If you have any questions, please contact us at info@doctorvoss.com.